Terms of service
1. General
1.1 These terms and conditions apply to all offers, orders and agreements of Videns VOF, trading as TitanChef (hereinafter: TitanChef), located at Gulperberg 59, 3453 RW De Meern, the Netherlands, registered with the Dutch Chamber of Commerce under number 93848285 and VAT number NL866547939B01.
1.2 By placing an order, the customer agrees to these terms and conditions.
1.3 Deviations from these terms and conditions are only valid if agreed in writing.
2. Offers and agreements
2.1 All offers from TitanChef are without obligation. TitanChef reserves the right to change prices, in particular where this is required by (statutory) regulations.
2.2 An agreement is concluded once TitanChef has accepted the order. TitanChef is entitled to refuse orders or to attach additional conditions to delivery, unless expressly agreed otherwise.
3. Prices and payment
3.1 The prices stated for the products and services offered are in euros and include VAT, unless stated otherwise or agreed in writing. Any shipping costs are shown at checkout.
3.2 Payment can be made using the methods offered during checkout. Further payment or ordering conditions may apply to the order.
3.3 If the customer fails to pay, TitanChef is entitled to suspend or cancel the agreement concerned and to recover any additional costs.
4. Delivery
4.1 TitanChef aims to deliver orders within the stated delivery times. Exceeding a delivery time does not entitle the customer to compensation.
4.2 Delivery takes place at the address provided by the customer when the agreement was concluded.
4.3 The risk of loss of or damage to the products passes to the customer at the moment of delivery.
5. Returns and right of withdrawal
5.1 The customer has the right to withdraw from the agreement within 30 days of receiving the products without giving any reason (right of withdrawal).
5.2 During this period, the customer will handle the product and packaging with care. The customer will only unpack or use the product to the extent necessary to assess whether they wish to keep it.
5.3 If the customer exercises the right of withdrawal, the customer will follow the reasonable and clear instructions provided by TitanChef, which may include returning the product with all accessories supplied and, where reasonably possible, in its original condition and packaging.
6. Complaints and warranty
6.1 TitanChef recommends inspecting the products immediately upon receipt and reporting any defects in writing within a reasonable time.
6.2 If a product does not conform to the agreement, the customer is entitled to free repair or replacement. If this is not possible or not reasonable, the customer is entitled to a price reduction or to terminate the agreement with a refund of the purchase price, as provided by law.
6.3 TitanChef gives a 2-year warranty on all products. This warranty applies in addition to the customer's statutory rights and does not limit them. TitanChef is not responsible for the suitability of the products for every individual application by the customer, nor for any advice regarding the use or application of the products.
7. Liability
7.1 TitanChef is liable for damage that is the direct result of an attributable failure to perform the agreement. Except in the case of intent or deliberate recklessness, liability for indirect damage, such as consequential damage and loss of profit, is excluded, and liability is limited to the amount of the order concerned.
7.2 TitanChef is not liable for damage resulting from the products being used contrary to the instructions for use or for a purpose for which they are not intended.
7.3 The limitations in this article do not apply to the extent that the law does not permit them. The statutory rights of the consumer, including the right to a product that conforms to the agreement (conformity) and statutory product liability, always remain fully in force.
8. Force majeure
8.1 Force majeure means, in addition to what is understood by it in law and case law, all external causes, foreseen or unforeseen, over which TitanChef has no influence but which prevent TitanChef from fulfilling its obligations.
8.2 TitanChef may also invoke force majeure if the circumstance preventing (further) performance arises after TitanChef should have fulfilled its obligation.
8.3 During force majeure, the delivery and other obligations of TitanChef are suspended. If the period in which TitanChef cannot fulfil its obligations due to force majeure lasts longer than 2 months, both parties are entitled to terminate the agreement, without any obligation to pay compensation.
9. Applicable law and disputes
9.1 All legal relationships to which TitanChef is a party are governed by Dutch law. This does not deprive consumers of the protection afforded to them by the mandatory provisions of the law of their country of residence.
9.2 Disputes between TitanChef and the customer will be submitted to the competent court. If the customer is a consumer, the consumer may always choose the court of their own place of residence. If the customer lives in another EU country, they retain the protection afforded to them by the mandatory law of that country.
10. Amendment and availability of these terms
10.1 These terms and conditions can be found on the TitanChef website and can be sent on request.
10.2 The version that applies is always the one in force at the time the legal relationship with TitanChef was entered into.
Videns VOF, trading as TitanChef
Gulperberg 59, 3453 RW De Meern, the Netherlands
info@titanchef.nl